FAQs
Here are some answers to some commonly asked questions
For Gift Givers
7 Answers
GiftKarte is a digital gifting platform Started in January 2020 offering a wide variety of famous local brands listed on our website for you to select from. We are Pakistan’s 1st online mall that provides E-Gift Cards services with the objective of digitalizing Pakistan’s gift industry and promising you a stress-free and in-time gifting solution.
You can download our app (GiftKarte) or visit our website for a personalized gift buying experience.
We work with renowned local retail brands & develop digital gift cards for them, which we put on our online marketplace / portal. We offer a large variety of brand-specific gift cards as well as various multi-brand cards. Customers come to our website / mobile apps (both Android & iOS), purchase eGift Cards, personalize the gifts (with greeting card, picture, and message) & send through SMS/ email to their loved ones instantly – with few clicks. For businesses, we offer bespoke comprehensive solutions for clients, staff and stakeholders gifting.
By a credit/debit card: include other payment methods,
- Step 1: Visit our website or download the app and select your preferred brand
- Step2: Personalize by adding a message and card
- Step3: Pay through online transfer or Credit/Debit card to Bank Transfer
- Step4: Submit the form; you will get verification via email within 24 hours The gift card will be delivered to your loved ones directly
Through e-mail, the details will be sent to the recipient within 15-20 minutes after the order is placed or you can print the E-Gift Card and deliver it to your loved ones yourself if you like.
You can make payments through Visa or Master Card (both Debit & Credit Cards). You can also make payments through direct bank transfer into our account.
We would be adding other payment modes as well for your convenience. Please do make suggestions via email or our social media pages of your preferred modes.
We offer 7 days no-questions ask refund and cancellation policy, only when the gift card is not redeemed or damaged.
The refund payment will be made the same way as the payment was done.
Your payment will be directly made through well renowned and trustworthy financial gateways like Habib bank limited ( HBL) so be assured that your data is in safe hands there will be no chance for any kind of data breach.
Please call our customer service Helpline on 02138732018 or drop us a line on help@giftkarte.com and we would be happy to answer any questions that you might have.
For Gift Recipients
7 Answers
You may redeem these E-Gift Cards at any retail stores and online-friendly stores across Pakistan, of the Brand / Vendor mentioned on your E-Gift Card.
- In the case of multi-brand Gift Cards like Universal, Prime or E-idi Cards, you can go to any store of the brands in the preferred category, as per the Terms and Conditions mentioned.
- For Metro Stores only, please contact Metro Customer Service Desk first and they would take care of redemption, etc.
- For online redemption, Click Here.
Yes, it is redeemable through online-friendly stores. For online redemption, Click Here.
Through E-Gift Cards you can get an endless number of options available. You can buy anything you desire from your chosen retail store.
If the purchase is of higher value than the amount of your E-Gift Card the difference will have to be paid.
If the purchase is of lower value then your balance will be added to the Universal Card, as it can be used multiple times. Whereas, the Brand Specific Cards can be redeemed for one-time use only.
E-Gift Cards are redeemable at ALL physical stores of the brand. Please check on our website https://www.giftkarte.com for store locations or visit the Brand / Vendor’s own website to find out exact addresses. For online redemption, Click Here.
We offer a 12-month validity period from the issuance date please see the terms and conditions of your specific gift card for more information.
Please call our customer service Helpline on 02138732018 or drop us a line on help@giftkarte.com and we would be happy to answer any questions that you might have.
For Payments
5 Answers
We accept all Visa, Master, and Debit Cards issued by any Bank. If your payment is not going through, there could be the following reasons,
- Your cards maybe not be activated for online shopping. Please confirm with your bank (common in Pakistan, especially for first-time usage) Visa and MasterCard only. Other payment methods will best time online usage)
- You may have input incorrect information. Please try again with the correct information. Please call us at Customer Service 02138732018 for any further guidance.
If you are facing issues regarding payments then there could be the following reasons,
- Confirm with your bank if your online transaction service is activated.
- Make sure you add the correct information (i.e. card number, bank account number, etc). Feel free to reach out to us for further assistance by call our customer service at 02138732018 or WhatsApp us at 0333 0337749.
You can make payments through Bank Transfer and VISA / Master Cards (both debit/credit cards) are acceptable.
We offer an unconditional, no questions ask refund policy, the refund process will be similar to the payment process, and the recipient will be notified via e-mail or SMS of the gift purchase withdrawal.
Please call our customer service Helpline on 02138732018 or drop us a line on help@giftkarte.com and we would be happy to answer any questions that you might have.
Download the app!
Send & Receive E-Gift Cards from your device with our mobile app!
