Frequently asked
questions

You may redeem these E-Gift Card at any retail stores and online-friendly stores across Pakistan, of the Brand / Vendor mentioned on your E-Gift Card.

• In the case of multi-brand Gift Cards like Universal, Prime or E-idi Cards, you can go to any store of the brands in the preferred category, as per the Terms and Conditions mentioned. 
• For Metro Stores only, please contact Metro Customer Service Desk first and they would take care of redemption, etc. 
• For online redemption, Click Here.

Yes, it is redeemable through online-friendly stores. For online redemption, Click Here.

Through E-Gift Card you can get an endless number of options available. You can buy anything you desire from your chosen retail store.

If the purchase is of higher value than the amount of your E-Gift Card the difference will have to be paid.
If the purchase is of lower value then your balance will be added to the Universal Card, as it can be used multiple times. Whereas, the Brand Specific Cards can be redeemed for one-time use only.

E-Gift Card are redeemable at ALL physical stores of the brand. Please check on our website https://www.giftkarte.com for store locations or visit the Brand / Vendor’s own website to find out exact addresses. For online redemption, Click Here.

We offer a 12-month validity period from the issuance date please see the terms and conditions of your specific gift card for more information.

Please call our customer service Helpline on 021111694438 or drop us a line on [email protected] and we would be happy to answer any questions that you might have.

We accept all Visa, Master, and Debit Cards issued by any Bank. If your payment is not going through, there could be the following reasons,

1. Your cards maybe not be activated for online shopping. Please confirm with your bank (common in Pakistan, especially for first-time usage) Visa and MasterCard only. Other payment methods will best time online usage)
2. You may have input incorrect information. Please try again with the correct information. Please call us at Customer Service 021111694438 for any further guidance.

If you are facing issues regarding payments then there could be the following reasons, 

1. Confirm with your bank if your online transaction service is activated.
2. Make sure you add the correct information (i.e. card number, bank account number, etc). Feel free to reach out to us for further assistance by call our customer service at 021111694438 or WhatsApp us at 0333 0337749.

You can make payments through Bank Transfer and VISA / Master Cards (both debit/credit cards) are acceptable.

We offer an unconditional, no questions ask refund policy, the refund process will be similar to the payment process, and the recipient will be notified via e-mail or SMS of the gift purchase withdrawal.

Please call our customer service Helpline on 021111694438 or drop us a line on [email protected] and we would be happy to answer any questions that you might have.